How to purchase

:: How to purchase Kneading Pasta Machine Vicentia: Warrantees: Right of withdrawal:

How to Purchase

For more information or for place an order consumers can contact us directly:                                                                                                                
- Via e-mail on Contatti
- By our customer helpline at telephone    N ° 0039 0445 865 242

However, our staffs have a pleasure to place order for you as well. Once your order is placed,  we  sand you  a  confirmation,  this  describes  completely  cost,  calculated according to ordering articles and shipment charges. There will be also enclose all terms necessary to provide the payment, according the method has been choices. Moreover, will be required all dates necessary to complained the order.

Shipment and Delivery 

Once has been placed an order, all products of VICENTIA can be delivered everywhere around the world using our courier, that is the global market leader of the international express industry. The complete amount regarding the transport and the delivery time will be communicated to costumer already with order confirmation. (We remember to dear costumers that for have a possibility to make a transport quotation we have a necessity to know the exact delivery address).VICENTIA brings even the advantage to directly purchase in Italy at the own Sales Point.  All products of  VICENTIA  will be delivered fairly protected and impacted without suffer any type of shipment stress.  

Payment Methods

For effect a payment, the customers dispended the sequent methods:
- Bank Transfer payment (the order confirmation includes IBAN and all relevant data).
                                                    
Using the Bank Transfer Payment please note, that your payment will be processed when your bank transfer is received. Once the payment received,  the goods will be sent immediately.  

Right of withdrawal

In case that   VICENTIA   Customer service is informed  about whatever inconvenience founded, it will be our care to resolve rapidly and with the best way  this problem.  In conjunction with Article  D.LGS. 22/5/99 N°185 the costumes has right of withdrawal in terms and methods established by sequent conditions:          
-The right of withdrawal can be applying only to intact goods at moment of returns.
-Sending the request via e-mail or by post to address indicated.
-The payment must been provided correctly.
-The period: 10 days. This period starting on the date of delivery.
-The only outlay that shall be required is shipping charges.
-The reimbursement of  the amount perceived in and not further 15 days.
 

Warrantees

One of the advantages to purchase directly from manufacturer surely is a good price, But even the most important thing is, that consumer will find the certainty, regarding the best after sales warrantees. For all defects of Conformity Directions in Sense of DL24/02, all kneading pasta machines purchased from our company are covered by the Original Italian Manufacturers Guarantee for a period of 24 months, (work and replacement parts included), starting on the date of delivery. This period is indicated on all technical specification sheets of our products. The shipping charges to the warranty department are paid by the customer. After this period, the replacement parts, repair works and possible shipping charges are to be paid by the customer.

After Sales Service

The constant and qualified assistance is one of the force point of our company and all consumers of VICENTIA knows good to rely on professional and expert staff, which is able to offers with simplicity, efficiencies and with the maximum rapidity whatever solution have to resolve. For VICENTIA the consumer becomes the same above all, after the acquisition.

Disclosure for processing of personal data

The user’s personal data shall be used in compliance with the principles of privacy protection  set  forth  in  Legislative  Decree no. 196 of 30 June 2003  and  in other applicable regulations. This information statement pertains those generated from the user’s visits to and surfing on our website. VCENTIA subjects the personal data of users to all  the processing operations contemplated in Legislative Decree no. 196/ 2003–that is to say, data collection, storage, organisation, conservation, processing,  changes,  selection,  extraction, comparison, use, interconnection and any and all operations useful  to the supply of the services requested, including the communication  of  such  data to  third  parties  where  necessary  –  mainly using automated and computerised procedures. The Customer may access his or her data at any time and exercise the rights mentioned in article 7 of Legislative Decree no. 196/2003. Personal data are divided into  two  categories:  compulsory and optional, as indicated  in the registration  procedure.  The supply of compulsory data and the processing thereof for the abovementioned purposes are strictly functional  for the performance of the indicated services. Any refusal by the user to provide such data or any refusal to provide consent for the processing thereof shall make it impossible for the user to  access the  service offered by  VICENTIA.  The other data collected are requested so as to help VICENTIA onstantly improve its service. The Customer is free to provide or withhold such data.